Voice Agents
Production phone agents with omnichannel continuation and live human assist.
- Inbound/Outbound, natural turn-taking
- WhatsApp, FB Messenger, SMS, Email, Web chat
- Whisper · Barge-in · Warm transfer · 3-way
Six Tracks. One Backbone.
Hardware & Software
Enterprise-Grade Sourcing From brief to hand-over. We source, integrate, image, asset-tag, and support for traditional IT estates.
- Compute/Storage (SAN/NAS) · Backup/DR
- Networking/Edge · VoIP/SIP gateways
- Licensing · MDM/UEM · Security stack
Trusted Advisor
Architecture, delivery, and operations — AI when smart, non-AI when smarter.
- RFP/RFQ support, cost & contract optimisation
- Deploy · Migrate · Integrate
- Operate with observability & runbooks
Intelligent Compliance
Proactive dispute prediction, SA-aware docs, and B-BBEE planning — with voice + omnichannel access.
Consulting
Independent, expert guidance from idea to outcome.
- Independent, expert guidance from idea to outcome. Discovery & strategy · TCO/ROI
- Governance & compliance: POPIA/GDPR · risk & policy frameworks · B-BBEE alignment
- Delivery enablement (Sovereign AI consulting & localised LLM support · change management · executive advisory).
Gen AI
Secure, SA-ready generative AI—from prototype to production.
- RAG & fine-tuning · evals & guardrails · PII redaction & safety by design
- MLOps & orchestration: pipelines · vector DBs · observability & cost controls
- Multilingual/domain packs: English/Afrikaans/isiZulu etc. · legal, insurance, finance
Capabilities We Bring
Omnichannel Continuity
Single memory across voice and messaging. Consent, transcripts, and audit preserved end-to-end.
Call-in Human Assistance
Whisper coaching, instant takeover, warm transfers, and conference for complex cases.
Security & Governance
POPIA-aligned by design: redaction, RBAC, retention, and full traceability for critical decisions.
Legacy AI & Data
Classical ML, ETL/ELT, lakehouse patterns, search/RAG, and evaluation harnesses that don’t break.
Enterprise Grade Sourcing
Spec-based or outcome-based supply. We source, integrate, image, tag, and support.
Operate
Managed patching, SIEM/EDR integrations, incident runbooks, and sovereignty options.
Proof, Not Promises
Legal-grade Outputs
Structured reasoning, ratio decidendi capture, and complete evidentiary trails.
Ultra-Long Context
Up to 1M tokens — grounded answers without brittle chunking.
Traceability
100% decision traceability and audit logs attached to each case.
Run in the Real World
From racks to routers to headsets — we ship the plumbing so the outcomes stick.
Our Vision & Mission
Vision
To be the essential, integrated partner for businesses in South Africa, driving the future of data-driven innovation by delivering cohesive AI software and core storage and datacentre hardware solutions.
Mission
To turn AI into measurable outcomes without compromising trust: encryption everywhere, zero-trust access, model governance, data sovereignty options, and immutable, enterprise-grade storage to keep systems fast, reliable, and compliant.
You're in Capable Hands
With decades of combined expertise in AI, legal compliance, and infrastructure, VCB is your trusted partner for transforming vision into viable outcomes. We deliver solutions that work—backed by experience, precision, and unwavering commitment to your success.