Privacy Policy

1. Who We Are

Viable Core Business (Pty) Ltd (“VCB”, “we”, “us”, or “our”) provides artificial intelligence solutions and technology consulting services. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

2. What Information We Collect

• Identity & Contact Info: Name, ID/passport number, email, phone, address
• Professional Info: Job title, employer, qualifications
• Financial Info: Banking details, invoices, payment history
• Technical Info: IP address, browser type, device data, cookies
• Usage Data: How you use our services and platforms
• Communication Records: Emails, calls, and other correspondence

3. How We Use Your Information

• Deliver and improve our services
• Manage client relationships
• Process payments and comply with tax laws
• Communicate with you
• Ensure security and prevent fraud
• Comply with legal obligations
• Conduct research and development
• Send marketing (with your consent)

4. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request corrections or deletion
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information Regulator

5. Security Measures

We use industry-standard security practices to protect your data, including:

• Encryption
• Access controls
• Network and physical security
• Incident response protocols

6. Cookies

We use cookies to enhance your experience. You can manage your preferences via your browser. See our Cookie Policy for more details.

7. Data Sharing

We only share your information with:

• Trusted service providers under contract
• Legal or regulatory authorities when required
• Business partners for service delivery
• In corporate transactions (e.g., mergers)

We do not sell your personal information.

8. Data Retention

We retain personal information only as long as necessary for:

• Legal compliance
• Contractual obligations
• Business operations

After that, we securely delete or anonymise it.

9. Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental or guardian consent.

10. Contact Us

For questions or to exercise your rights, contact:

Information Officer: Tommy Ferreira
📧 Email: tommy@vcb-ai.online
🌐 Website: https://vcb-ai.online

11. Policy Updates

We may update this policy from time to time. Changes will be posted on our website with a 30-day notice where required.